Call Center Platform

Sono IT Ltd.

Project

The Call Center Web Office is a secure platform built for FMCG operations. It supports your teams with fast order intake, smooth ticket handling, and clear workflows in one place. You get stronger service quality, quicker response times, and reliable data for daily decisions.

Goal: To cut workload for field teams, improve order accuracy, support customer relations, and lift service performance.

Features:
  • Customer database
  • Order intake
  • Ticket management
  • Product and inventory view
  • Call scripting
  • Performance reports
  • Support for routine tasks
My role