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Tihomir Kangler

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Sales Force Automation (SFA)
Back Office & Customer Portal

SonoIT d.o.o.

The Sales Force Automation (SFA) Back Office & Customer Portal is a secure digital platform that streamlines business operations and enhances the customer experience. The web office boosts productivity, improves communication and offers real-time insights for better decision-making.

Goal: To save time for field personnel, improve order efficiency, reduce errors, enhance customer relations and boost sales team productivity.

App Features:

  • Customer Management (CRM)
  • Order Management
  • Stock and Inventory
  • Route Planning
  • Surveys & Market Analysis
  • POS Equipment Tracking
  • AI & Automation
  • Call Center

My role:

UX Research Product Design UX Flow A/B Testing
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